Last Updated: August 20, 2026

These Terms govern your purchase of products through the Dough platform. By placing an order, you agree to these Terms.

1. About Us

Dough, Inc. ("Dough," "we," "us," or "our") operates an e-commerce platform that enables brands to sell products directly to consumers. When you purchase a product through our platform, Dough acts as the merchant of record for your transaction.

2. Orders and Payment

2.1 Order Acceptance

Your order is an offer to purchase. We may accept or decline orders at our discretion. An order is accepted when we send a confirmation email or begin processing your payment.

2.2 Pricing

All prices are displayed in U.S. dollars unless otherwise indicated. Prices include the product cost but exclude shipping, taxes, and any applicable fees, which will be displayed at checkout before you complete your purchase.

2.3 Payment

We accept major credit cards, debit cards, and other payment methods displayed at checkout. Payment is processed through Stripe. By submitting payment, you represent that you are authorized to use the payment method provided.

2.4 Order Errors

We reserve the right to cancel orders due to pricing errors, product unavailability, or suspected fraud. If your order is canceled, you will receive a full refund.

3. Subscriptions

3.1 How Subscriptions Work

Some brands offer subscriptions that deliver products to you on a recurring basis (for example, monthly). When you subscribe, you authorize us to charge your payment method on a recurring basis for each delivery until you cancel.

3.2 Billing

Subscription charges recur automatically at the interval shown at checkout. Each charge covers the upcoming delivery, plus applicable shipping, taxes, and fees. By subscribing, you authorize these recurring charges to your payment method.

3.3 Price Changes

Brands may change the price of a subscription, including increasing the subscription price. We will notify you of any price change before it takes effect. The new price applies to deliveries billed after the change. If you do not agree to the new price, you may cancel your subscription before the next billing date. Continuing your subscription after a price change takes effect constitutes acceptance of the new price.

3.4 Cancellation

You may cancel a subscription at any time before the next billing date. Cancellation stops future deliveries and charges. Charges already processed are subject to the All Sales Final Policy in Section 6.

3.5 Failed Payments

If a subscription payment fails, we may retry the charge or pause your subscription until payment is resolved. We are not responsible for missed deliveries caused by a failed payment.

4. Preorders

4.1 How Preorders Work

Some products are offered as preorders before they are manufactured. When you place a preorder, your payment is held in escrow until the preorder threshold is met and the product is ready to ship.

4.2 Preorder Cancellations

You may cancel a preorder and receive a full refund at any time before the product ships. If the preorder threshold is not met or the product cannot be delivered, you will receive a full refund automatically.

4.3 Estimated Timelines

Preorder timelines are estimates only. Manufacturing and shipping delays may occur. We will notify you of any significant delays.

5. Shipping

5.1 Processing Time

Orders are typically processed within 1-3 business days after payment is confirmed. Preorder products ship once the preorder threshold is met and production is complete. You will receive an email with tracking information once your order ships.

5.2 Domestic Shipping (United States)

Standard Shipping: 5-8 business days after shipment. Expedited Shipping: 2-3 business days after shipment. Express Shipping: 1-2 business days after shipment. Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method.

5.3 International Shipping

We ship to select international destinations as displayed at checkout. International orders typically arrive within 7-21 business days after shipment, depending on destination and customs processing. International orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are your responsibility and are not included in the product price or shipping cost.

5.4 Delivery Estimates

Delivery timeframes are estimates, not guarantees. Actual delivery times may vary due to carrier delays, weather, holidays, or other factors outside our control.

5.5 Shipping Address

You are responsible for providing an accurate shipping address. We are not responsible for orders shipped to incorrect addresses provided by you. If you need to change your shipping address after placing an order, contact us immediately at team@dough.do. Once an order ships, we cannot change the destination.

5.6 Risk of Loss

Risk of loss and title for products pass to you upon delivery of the products to the carrier. Once a shipment is delivered to the carrier, Dough is not responsible for loss, theft, damage, delay, or destruction of the products occurring in transit or thereafter. To the maximum extent permitted by applicable law, products that are lost, stolen, damaged, or delayed in transit are not eligible for a refund, replacement, or credit from Dough, and any claim relating to loss of or damage to products in transit is solely between you and the carrier. Dough has no obligation to file, pursue, or assist with any carrier claim. For the avoidance of doubt, Dough shall have no liability of any kind, whether in contract, tort (including negligence), strict liability, or otherwise, for any loss, theft, damage, delay, misdelivery, or destruction of products occurring after delivery of the products to the carrier.

6. All Sales Final Policy

6.1 General Policy

All sales are final. We do not accept returns or issue refunds for change of mind, buyer's remorse, or dissatisfaction with a product that is as described and functions as intended. We also do not provide refunds or replacements for products that are lost, stolen, damaged, or delayed in transit, as described in Section 5.6 and Section 7.

6.2 Exceptions

We will provide a refund or replacement only in the following circumstances:

(a) Defective Products: If your product is defective or does not function as intended due to a manufacturing defect, contact us within seven (7) days of delivery with photos and a description of the defect. We will, at our discretion, provide a replacement or refund. Damage caused by shipping, handling, or transit is not a manufacturing defect and is not covered by this exception; see Sections 5.6 and 7. Dough will determine, in its reasonable discretion, whether a reported issue is a manufacturing defect or transit damage.

(b) Wrong Item: If you receive an item different from what you ordered, contact us within seven (7) days of delivery. We will arrange for the correct item to be shipped and provide a prepaid return label for the incorrect item.

(c) Preorders: You may cancel a preorder at any time before the product ships and receive a full refund. If a preorder cannot be fulfilled, you will receive an automatic refund.

6.3 How to Request a Refund (Exceptions Only)

To request a refund under the exceptions above, contact us at team@dough.do with: your order number, photos of the defective or incorrect item, and a description of the issue. We will review your request within 3 business days and notify you of the resolution.

6.4 Refund Method

Approved refunds are issued to your original payment method. Please allow 5-10 business days for the refund to appear on your statement after processing.

6.5 No Returns for Opened Consumables

For hygiene and safety reasons, we cannot accept returns of opened consumable products (food, beverages, supplements) unless the product is defective.

7. Lost or Stolen Packages

7.1 Lost Packages

Risk of loss passes to you when your order is delivered to the carrier, as described in Section 5.6. If tracking shows your package has not been delivered, contact the carrier directly using your tracking number. Dough is not responsible for, and shall have no liability arising from, packages that are lost, delayed, or misdelivered by the carrier, and has no obligation to provide a replacement, refund, or credit for such packages. Upon request, we will provide available tracking and shipment information.

7.2 Stolen Packages

If tracking shows your package was delivered but you did not receive it, check with neighbors or building management and contact the carrier directly. We are not responsible for, and have no liability arising from, packages that are lost or stolen after delivery is confirmed by the carrier, and such packages are not eligible for a replacement, refund, or credit from Dough.

8. Product Information

8.1 Accuracy

We strive to display accurate product descriptions, images, and ingredient lists. However, we do not warrant that product information is complete, accurate, or error-free.

8.2 Allergens and Ingredients

If you have allergies or dietary restrictions, please review ingredient lists carefully before purchasing. Contact us if you have questions about specific products.

8.3 Results and Claims

Individual results from products may vary. Product descriptions are not intended as medical advice. Consult a healthcare professional before using any product for health-related purposes.

9. Intellectual Property

All content on the Dough platform, including product images, descriptions, logos, and branding, is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without permission.

10. Limitation of Liability

To the maximum extent permitted by law, Dough is not liable for any indirect, incidental, special, consequential, or punitive damages arising from your purchase or use of products. Our total liability is limited to the amount you paid for the product giving rise to the claim. Without limiting the foregoing, Dough shall have no liability whatsoever, regardless of the form of action or theory of liability, for loss of, theft of, damage to, misdelivery of, or delay in delivery of products occurring after the products are delivered to the carrier, including loss or damage in transit.

Products are provided "as is" without warranties of any kind, express or implied, except as required by applicable law.

11. Disputes

11.1 Governing Law

These Terms are governed by the laws of the State of Delaware.

11.2 Dispute Resolution

If you have a dispute regarding your order, please contact us first at team@dough.do. We will attempt to resolve the issue promptly. If we cannot resolve the dispute informally, it will be resolved through binding arbitration in accordance with the rules of JAMS or AAA.

11.3 Class Action Waiver

You agree to resolve disputes individually and waive any right to participate in a class action lawsuit or class-wide arbitration.

12. Changes

We may update these Terms at any time. Changes apply to orders placed after the updated Terms are posted.

13. Contact

Dough, Inc.
Email: team@dough.do